My personal motto is: Never stop wondering. Because wondering - asking yourself why things are the way they are – brings so many insights.
Insights which help you to develop services that make customers really happy. I think life is too short to use products of services that irritate. Since there are still so many products and services that do not put a smile on customers’ faces, I believe flowresulting has a bright future. It gives me energy and gratification each time that we, as a consultancy, help companies with concrete improvements that affect a lot of people.
It moves me when I see people do things with complete dedication, no matter what they do. Although I have become milder over the years, I still get agitated by people and organizations who show indifference.
I regularly write columns about things that make me wonder. In addition, I am a keynote speaker who presents about topics such as service innovation, customer experience and pricing.